Telephone Etiquette

  • Author: Company Drs + ELAC
  • Level: Moderate
  • Study time: 1.5-2 hours
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Lesson series
The meaning of Telephone Etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be the special way that you show confidence in any challenging situation. These and other events can become more easily managed with this great workshop. With our Telephone Etiquette workshop, you will begin to see how important it is to develop better telephone communication skills. By improving how you communicate on the telephone and improve basic communication skills, you will improve on almost every aspect of their career.
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Course contents

What's included?

Telephone Etiquette

Proper Telephone Etiquette can facilitate great communication, inside and outside the office. It can be the special way that you show confidence in a challenging situation, or your pleasant day-to-day interaction with customers and co-workers alike.  These and other events can become more easily managed with this great workshop.

With our Telephone Etiquette workshop, your participants will begin to see how important it is to develop better telephone communication skills. By improving how they communicate on the telephone and improve basic communication skills, your participants will improve on almost every aspect of their career.

 

Objectives:

·        Recognize the different aspects of telephone language

·        Properly handle inbound/outbound calls

·        Know how to handle angry or rude callers

·        Learn to receive and send phone messages

·        Know different methods of employee training