For many people, the
term Contact Center relates to sales calls and telemarketers.There are so many avenues that a contact
center can be of assistance within a company that do not pertain to sales
calls.A contact center can provide
customer support, information technology support, and much more.The key to having a great customer experience
using a contact center is in the training.A well trained contact center can be the difference between gaining more
customers and losing customers.Customers want a well-educated agent when they contact a business.They want to know that the person answering
their questions knows what they are talking about.Training your staff, and giving them the
information that is needed to effectively assist your customer base is
paramount.
With our “Contact Center Training” workshop, you will discover the basic elements
of being an effective employee of a contact center.
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Created by
Wm. Randy McKinley
Rancho Palos Verdes, California
President & Founder of The Company Doctors "The Business Turnaround Experts"
We developed these E-Learning modules - Quick reference Guides - Pocket E Books to support the skills gaps we identify when we work with companies to make them more profitable and sustainable. Typically our team has to move with a sense of urgency when a company calls "The Company Doctors" because the company's health is not good and it needs to be fixed quickly or they don't survive. These 2- 3 hour skills training modules help us get some best practices in place in a hurry!
"The success of companies is dependent on employees executing processes with the correct approach, so a company can deliver consistent high level results i.e. IMaximum Net profit!" - Randy